20001
Unable to load a cassette
Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser
20002
Low Cash
Replenish the cash - if using less than 75 bills, disable "Low Cash Warning" in the Transaction Setup menu.
20003
Reject Bin is Full
Empty reject bin - if bin is empty, do a Cassette Total
20004
Vault Door is Open
Close vault door - check vault door switch (located upper left corner) - check that black and white, 2 -wire connector is properly connected at rear of main board.
20010
Receipt Paper Jam
Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
20012
Receipt printer feed lever open
Close the feed lever on the printer.
20013
Receipt paper is empty
Replenish the paper roll
20014
Thermal printer is overheated
Contact manufacturer
2xx15
Cash Dispenser detects bills prior to dispensing
Remove any jammed bills from the dispenser.
Axxx1
Receipt printer feed lever open - during operation
Close the feed lever on the printer.
Axxx2
Thermal printer is overheated - during operation
Contact manufacturer
Axxx3
Receipt Paper Jam
Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
Axxx4
Receipt paper is empty
Replenish the paper roll
Axxx5
Receipt paper is jamming during loading
Remove any jammed paper and then reload.
Axxx8
Receipt paper cutter error
Contact manufacturer
ADNxx
Printer connection error
Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect
C001x
CDU sensor is tripped
Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.
C002x
CDU sensor is tripped
Check dispenser for jammed bills and restart the machine
C0030
CDU motor failure
Contact manufacturer
C0031
CDU Gate solenoid error
Contact manufacturer
C0032
Outlet solenoid error
Contact manufacturer
C0033
CDU Encoder error
Contact manufacturer
C0034
Double Note detect module failure
Contact manufacturer
C0035
Double Note detect module failure (2)
Contact manufacturer
C0036
Detected notes in path before initializing
Check for notes in the Cash Dispenser.
C0039
Gate sensor open during initializing
Contact manufacturer
C003B
Notes detected during installation
Check for notes in the Cash Dispenser.
C0040
Cassette removed during dispense
Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041
Tried to dispense notes more than 5 times
Check the condition of the cash in the cassette. Verify that the cash is of good quality. Check that the denomination in Transaction setup matches the actual denomination loaded
C0042
Note jam
Check for notes in the Cash Dispenser.
C0043
More than 10 notes rejected during one transaction
Verify the quality of the cash. Straighten and shuffle cash in the cassette.
C0044
More than 5 notes rejected consecutively
Verify the quality of the cash. Straighten and shuffle cash in the cassette.
C0046
CDU Hardware Failure
Contact manufacturer
C0047
Feed error
Check the notes in the cassette, feed error occurred where the cash leaves the cassette. Verify that the cassette has cash in it.
C0048
Incorrect bill count
Verify cash count under settlement
C004A
Jammed notes
Check for notes in the Cash Dispenser.
C004B
Long note detected 3 times consecutively
Verify the quality of the cash. Straighten and shuffle cash in the cassette.
C004C
Miscount of notes between sensors
Verify operation of exit gate. Check the number of dispensed notes.
C004D
Cash cassette not properly set
Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C004E
Miscount of notes between sensors
Test CDU using diagnostics, verify amount of dispensed notes versus requested notes.
C004F
Miscount of notes between sensors
Test CDU using diagnostics, verify amount of dispensed notes versus requested notes.
C0050
Power failure during dispense
Remove any notes from path, verify amount of dispensed notes.
C0051
Over 150 notes requested
Contact manufacturer
C0052
Detected notes in path after dispense
Remove any notes from path, verify amount of dispensed notes.
C0053
CDU double detect module failure.
Contact manufacturer
C0055
Detected long notes at outlet sensor
Check quality of cash, verify that denomination matches actual loaded cash.
C0056
Exit gate sensor failure
Contact manufacturer
C006x
Sensor failure
Check sensors for debris. Contact manufacturer.
C007x
Sensor failure
Check sensors for debris. Contact manufacturer.
C0082
Shutter failure
Contact manufacturer
C0083
Stacker sensor failure
Contact manufacturer
C0084
Shutter close error
Contact manufacturer
CDNxx
CDU connection failure
Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. This error is of concern only if it is repeated. Outside interference may cause it.
D0001
Modem initializing error
Check modem
D0002
Reversal transaction failed.
Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection.
D0012
Invalid Transaction
Code reported from host processor
D0013
Invalid Amount
Code reported from host processor
D0014
Invalid Card Number
Code reported from host processor
D0020
Surcharge screen should have been displayed
Code reported from host processor
D0024
Exceeds issuer withdrawl limit
Code reported from host processor
D0039
No credit account
Code reported from host processor
D0051
Insufficient funds
Code reported from host processor
D0052
No checking account
Code reported from host processor
D0053
No savings account
Code reported from host processor
D0054
Expired Card
Code reported from host processor
D0055
Invalid PIN
Code reported from host processor - If processing through Coredata verify that Dual-Masterkey is enabled (Host Setup) - all other processors it is disabled.
D0057
Transaction not permitted - card
Code reported from host processor
D0058
Transaction not permitted - Terminal
Code reported from host processor
D0061
Exceeded withdrawl limit
Code reported from host processor
D0075
Number of PIN tries exceeded
Code reported from host processor
D0078
No Account
Code reported from host processor
D0080
Invalid Date
Code reported from host processor
D0083
Cannot verify PIN
Code reported from host processor
D0086
Cannot verify PIN
Code reported from host processor
D0091
Bank unavailable
Code reported from host processor
D0092
System unavailable
Code reported from host processor
D0093
Transaction serial number mismatch
Contact host processor
D0094
Record format mismatch
Contact host processor
D0095
Routing ID mismatch
Verify Routing ID number - Contact host processor
D0096
Terminal ID mismatch
Verify Terminal ID number - Contact host processor
D0097
Response type mismatch (reversal)
Contact host processor
D0098
Response type mismatch (day-close)
Contact host processor
D0099
Response type mismatch (Configuration)
Contact host processor
D009A
Response type mismatch (Withdrawl, Balance, Transfer)
Contact host processor
D009B
STX omitted
Contact host processor
D009C
ETX omitted
Contact host processor
D009D
FS omitted (after response code)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009E
FS omitted (after retrieval referance number)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009F
FS omitted (after system trace audit number)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A0
FS omitted (after account balance)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A1
FS omitted (after available balance)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A2
FS omitted (after available balance)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A3
FS omitted (after authorization response text)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A4
ETX is in wrong place
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A5
FS omitted (after total cash dispense amount in day close)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A6
FS omitted (after total non cash dispense amount in day close)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A7
FS omitted (after surcharge amount in day close message)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A8
FS omitted (after surcharge amount in configuration message)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A9
ETX omitted (from configuration message)
Contact host processor
D0300
Modem is not responding
Verify modem function.
D1000
No Connection
Verify modem function.
D1100
ENQ not received from host
Contact host processor
D1200
Transmission error
Verify modem function.
D1300
NAK sent 3 times to host
Verify host phone number - See D170x
D1500
Modem connection time out - host not responding
Verify host phone number - verify modem speed - See D170x
D170x
Modem cannot support connection - excessive line noise (usualy D1704/06)
Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer)
D1800
No dial tone
Verify that incoming phone line is plugged into "Line" rather than "Phone" on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone)
D1900
No answer
Verify host phone number - See D170x
D2000
Phone line Busy
Verify host phone number - call line with handset and check for busy signal - See D170x
D2100
Modem initializing error
Check modem
D2200
EOT not received from host
Contact host processor
E000x
RMS port failure, response time out, modem failure, no dial tone
Verify RMS settings (Host Setup) - See D170x
F0001
Current Number of Bills is 0
Load notes into the cash cassette - use Add Cassette function in Settlement
F0002
No Surcharge Owner set
Set Surcharge owner - (Customer Setup)
F0003
No Surcharge Amount
Set Surcharge amount - (Customer Setup)
F0004
No refresh timer set when advertisement is enabled
Set refresh timer - (Customer Setup)
F0005
No Advertisement text when advertisement is enabled
Set Advertisement text - (Customer Setup)
F0006
Dispense limit set error (must be less than 25 notes)
Set Dispense limit - (Transaction Setup)
F0007
Denomination Set error
Valid Denominations are $10, $20, $50, $100 - (Transaction Setup)
F0008
Fast Cash Set error (cannot exceed dispense limit)
Check fast cash settings (Transaction Setup)
F0009
Master Key index is invalid
Check Master Key index - verify checksum (Host Setup)
F000A
Master Key is empty
Check Master Key checksum - re-inject key (Host Setup)
F000B
Host Telephone Number is not set
Set Host Telephone Number - (Host Setup)
F000C
Error Retry timer is not set
Set Error retry timer (Host Setup)
F000D
RMS Password is not set when RMS is enabled
Set RMS Password - (Host Setup)
F000E
RMS phone number is not set when RMS send is enabled
Set RMS Phone number - (Host Setup)
F000F
Terminal ID is not set
Set Terminal ID number - (Host Setup)
F0010
Routing ID is not set
Set Routing ID number - (Host Setup)
F0011
Master Key Serial number is not set
Set Master Key serial number - (Host Setup)
Unable to load a cassette
Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser
20002
Low Cash
Replenish the cash - if using less than 75 bills, disable "Low Cash Warning" in the Transaction Setup menu.
20003
Reject Bin is Full
Empty reject bin - if bin is empty, do a Cassette Total
20004
Vault Door is Open
Close vault door - check vault door switch (located upper left corner) - check that black and white, 2 -wire connector is properly connected at rear of main board.
20010
Receipt Paper Jam
Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
20012
Receipt printer feed lever open
Close the feed lever on the printer.
20013
Receipt paper is empty
Replenish the paper roll
20014
Thermal printer is overheated
Contact manufacturer
2xx15
Cash Dispenser detects bills prior to dispensing
Remove any jammed bills from the dispenser.
Axxx1
Receipt printer feed lever open - during operation
Close the feed lever on the printer.
Axxx2
Thermal printer is overheated - during operation
Contact manufacturer
Axxx3
Receipt Paper Jam
Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
Axxx4
Receipt paper is empty
Replenish the paper roll
Axxx5
Receipt paper is jamming during loading
Remove any jammed paper and then reload.
Axxx8
Receipt paper cutter error
Contact manufacturer
ADNxx
Printer connection error
Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect
C001x
CDU sensor is tripped
Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.
C002x
CDU sensor is tripped
Check dispenser for jammed bills and restart the machine
C0030
CDU motor failure
Contact manufacturer
C0031
CDU Gate solenoid error
Contact manufacturer
C0032
Outlet solenoid error
Contact manufacturer
C0033
CDU Encoder error
Contact manufacturer
C0034
Double Note detect module failure
Contact manufacturer
C0035
Double Note detect module failure (2)
Contact manufacturer
C0036
Detected notes in path before initializing
Check for notes in the Cash Dispenser.
C0039
Gate sensor open during initializing
Contact manufacturer
C003B
Notes detected during installation
Check for notes in the Cash Dispenser.
C0040
Cassette removed during dispense
Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041
Tried to dispense notes more than 5 times
Check the condition of the cash in the cassette. Verify that the cash is of good quality. Check that the denomination in Transaction setup matches the actual denomination loaded
C0042
Note jam
Check for notes in the Cash Dispenser.
C0043
More than 10 notes rejected during one transaction
Verify the quality of the cash. Straighten and shuffle cash in the cassette.
C0044
More than 5 notes rejected consecutively
Verify the quality of the cash. Straighten and shuffle cash in the cassette.
C0046
CDU Hardware Failure
Contact manufacturer
C0047
Feed error
Check the notes in the cassette, feed error occurred where the cash leaves the cassette. Verify that the cassette has cash in it.
C0048
Incorrect bill count
Verify cash count under settlement
C004A
Jammed notes
Check for notes in the Cash Dispenser.
C004B
Long note detected 3 times consecutively
Verify the quality of the cash. Straighten and shuffle cash in the cassette.
C004C
Miscount of notes between sensors
Verify operation of exit gate. Check the number of dispensed notes.
C004D
Cash cassette not properly set
Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C004E
Miscount of notes between sensors
Test CDU using diagnostics, verify amount of dispensed notes versus requested notes.
C004F
Miscount of notes between sensors
Test CDU using diagnostics, verify amount of dispensed notes versus requested notes.
C0050
Power failure during dispense
Remove any notes from path, verify amount of dispensed notes.
C0051
Over 150 notes requested
Contact manufacturer
C0052
Detected notes in path after dispense
Remove any notes from path, verify amount of dispensed notes.
C0053
CDU double detect module failure.
Contact manufacturer
C0055
Detected long notes at outlet sensor
Check quality of cash, verify that denomination matches actual loaded cash.
C0056
Exit gate sensor failure
Contact manufacturer
C006x
Sensor failure
Check sensors for debris. Contact manufacturer.
C007x
Sensor failure
Check sensors for debris. Contact manufacturer.
C0082
Shutter failure
Contact manufacturer
C0083
Stacker sensor failure
Contact manufacturer
C0084
Shutter close error
Contact manufacturer
CDNxx
CDU connection failure
Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. This error is of concern only if it is repeated. Outside interference may cause it.
D0001
Modem initializing error
Check modem
D0002
Reversal transaction failed.
Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection.
D0012
Invalid Transaction
Code reported from host processor
D0013
Invalid Amount
Code reported from host processor
D0014
Invalid Card Number
Code reported from host processor
D0020
Surcharge screen should have been displayed
Code reported from host processor
D0024
Exceeds issuer withdrawl limit
Code reported from host processor
D0039
No credit account
Code reported from host processor
D0051
Insufficient funds
Code reported from host processor
D0052
No checking account
Code reported from host processor
D0053
No savings account
Code reported from host processor
D0054
Expired Card
Code reported from host processor
D0055
Invalid PIN
Code reported from host processor - If processing through Coredata verify that Dual-Masterkey is enabled (Host Setup) - all other processors it is disabled.
D0057
Transaction not permitted - card
Code reported from host processor
D0058
Transaction not permitted - Terminal
Code reported from host processor
D0061
Exceeded withdrawl limit
Code reported from host processor
D0075
Number of PIN tries exceeded
Code reported from host processor
D0078
No Account
Code reported from host processor
D0080
Invalid Date
Code reported from host processor
D0083
Cannot verify PIN
Code reported from host processor
D0086
Cannot verify PIN
Code reported from host processor
D0091
Bank unavailable
Code reported from host processor
D0092
System unavailable
Code reported from host processor
D0093
Transaction serial number mismatch
Contact host processor
D0094
Record format mismatch
Contact host processor
D0095
Routing ID mismatch
Verify Routing ID number - Contact host processor
D0096
Terminal ID mismatch
Verify Terminal ID number - Contact host processor
D0097
Response type mismatch (reversal)
Contact host processor
D0098
Response type mismatch (day-close)
Contact host processor
D0099
Response type mismatch (Configuration)
Contact host processor
D009A
Response type mismatch (Withdrawl, Balance, Transfer)
Contact host processor
D009B
STX omitted
Contact host processor
D009C
ETX omitted
Contact host processor
D009D
FS omitted (after response code)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009E
FS omitted (after retrieval referance number)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009F
FS omitted (after system trace audit number)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A0
FS omitted (after account balance)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A1
FS omitted (after available balance)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A2
FS omitted (after available balance)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A3
FS omitted (after authorization response text)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A4
ETX is in wrong place
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A5
FS omitted (after total cash dispense amount in day close)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A6
FS omitted (after total non cash dispense amount in day close)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A7
FS omitted (after surcharge amount in day close message)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A8
FS omitted (after surcharge amount in configuration message)
Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A9
ETX omitted (from configuration message)
Contact host processor
D0300
Modem is not responding
Verify modem function.
D1000
No Connection
Verify modem function.
D1100
ENQ not received from host
Contact host processor
D1200
Transmission error
Verify modem function.
D1300
NAK sent 3 times to host
Verify host phone number - See D170x
D1500
Modem connection time out - host not responding
Verify host phone number - verify modem speed - See D170x
D170x
Modem cannot support connection - excessive line noise (usualy D1704/06)
Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer)
D1800
No dial tone
Verify that incoming phone line is plugged into "Line" rather than "Phone" on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone)
D1900
No answer
Verify host phone number - See D170x
D2000
Phone line Busy
Verify host phone number - call line with handset and check for busy signal - See D170x
D2100
Modem initializing error
Check modem
D2200
EOT not received from host
Contact host processor
E000x
RMS port failure, response time out, modem failure, no dial tone
Verify RMS settings (Host Setup) - See D170x
F0001
Current Number of Bills is 0
Load notes into the cash cassette - use Add Cassette function in Settlement
F0002
No Surcharge Owner set
Set Surcharge owner - (Customer Setup)
F0003
No Surcharge Amount
Set Surcharge amount - (Customer Setup)
F0004
No refresh timer set when advertisement is enabled
Set refresh timer - (Customer Setup)
F0005
No Advertisement text when advertisement is enabled
Set Advertisement text - (Customer Setup)
F0006
Dispense limit set error (must be less than 25 notes)
Set Dispense limit - (Transaction Setup)
F0007
Denomination Set error
Valid Denominations are $10, $20, $50, $100 - (Transaction Setup)
F0008
Fast Cash Set error (cannot exceed dispense limit)
Check fast cash settings (Transaction Setup)
F0009
Master Key index is invalid
Check Master Key index - verify checksum (Host Setup)
F000A
Master Key is empty
Check Master Key checksum - re-inject key (Host Setup)
F000B
Host Telephone Number is not set
Set Host Telephone Number - (Host Setup)
F000C
Error Retry timer is not set
Set Error retry timer (Host Setup)
F000D
RMS Password is not set when RMS is enabled
Set RMS Password - (Host Setup)
F000E
RMS phone number is not set when RMS send is enabled
Set RMS Phone number - (Host Setup)
F000F
Terminal ID is not set
Set Terminal ID number - (Host Setup)
F0010
Routing ID is not set
Set Routing ID number - (Host Setup)
F0011
Master Key Serial number is not set
Set Master Key serial number - (Host Setup)