ATM transaction dispute, processor requesting REG E

Admin

Admin

Administrator
Staff member
Ok, some of the Veterans here are going to think I’m nuts and I’m a little embarrassed to ask. On a Reg E what the hell are they looking for on a balance sheet?
They’ve been asking for these for awhile, but I’ve never lost a Reg E because of not providing (until recently) , so I really never paid attention. I also get very few of my own Reg E claims.
Examples of what you’ve submitted in the past would be awesome.​
 
The processor is requesting more proof other than the receipts. This does occasionally happen. They are asking you to manually balance the ATM and confirm it is not over. Usually happens when the customer continues to dispute a reg-e after providing the receipts.
 
so I filled out a balance sheet, and they said I filled it out wrong, but they didn’t offer to tell what we did wrong​
 
perform a swap at the location. Do a day total and cassette total and make sure the amount remaining in the cassette matches cassette total receipt.
 
You must log in or register to reply here.
Back
Top